FOLKK is a registered trademark of Nova Iskra Design Incubator ltd.

FOLKK
c/o Nova Iskra

Gavrila Principa 43
11 000 Belgrade
Serbia

Company # 20979887
VAT # 108342877

hello@folkk.co
00 381 11 405 18 97

FOLKK is a registered trademark of Nova Iskra Design Incubator ltd.
Product designs, product names and content included on this website are protected by international copyright and trademark laws.

You are not permitted to use any product designs, product names or trademarks presented on this site without prior written consent from Nova Iskra Design Incubator ltd, as well as any other visual or textual material featured on the website,
product packaging or elsewhere.

Each Folkk product is a unique object – no two Folkk products are identical.
They are crafted from the finest raw materials by artisans across the Balkans.

Raw materials are acquired and treated in batches, meaning that each batch of wooden product may have slight variations in wood rings’ patterns or color tone. Each product comes with a dedicated “identity card”, which includes dedicated batch and product numbers, as well as the production date. The photographs of wooden products featured on the website do not depict the actual products that you are purchasing, but one of the many variations in texture.

Our products are made to last. But they need your support and care.

Each product comes with a dedicated “identity card”, with noted batch and product numbers, as well as the production date. Please follow these simple maintenance instructions in order to preserve your product and help it keep you company in the years to come. These notes are also featured on this website, on the product description pages. If you have any additional questions about maintenance, do not hesitate to contact us.

If you would like to be a retailer or distributor of our products, please get in touch in order to receive our catalog, pricing and shipping details.

We are open for developing customized versions of  products from our catalog, as well as brand new custom-designed items for the needs of corporate customers or clients in the horeca sector. Our community of designers and makers is ready to offer new creative solutions that will meet your specific needs.

We are looking forward to hear from you!

By placing an order through this website, you accept all of the Terms and Regulations described on this webpage, in relation to use of the website, accompanying web shop and the general terms of service in regard to shipping, returns and all other aspects of the sales process.

All prices noted on this website are expressed in Euros (EUR). The prices are recommended retail prices and should be in accordance with any prices offered by our physical distributors and retailers. If you ever spot one of our products being sold for a price higher than the one on this site, please let us know.

We accept: PayPal, Visa, MasterCard, American Express and Discover.

All payments are processed using PayPal express checkout, trusted and secure way to make online payments. You do not need to have a PayPal account to pay using the mentioned credit or debit cards. For more information please visit the following link.

When you make a payment, you are temporarily transferred from our website to the secure PayPal website. We do not receive any financial information, passwords or credit card numbers from you. The only personal information that we receive are your name, shipping address, telephone number and e-mail. This information is used for shipping purposes only.

Our products are made in limited edition batches. The production depends on the availability of wood, wool and other high-quality materials we are acquiring from local producers and harvesters.

For hand-woven products please allow up to a couple of weeks for the delivery time, as these items take 100-200 hours of handwork to make, and might not be in stock at all times.

We are planning our production cycles in a way to avoid any of the products being unavailable. However, if this case occurs due to limited stock or a delay in availability of raw materials, we will inform you about the estimated delivery date within 2 working days from the day you placed the order.

We are accepting pre-orders from January 2016.
The first orders will be shipped on April 1st 2016.

We provide FREE SHIPPING for all orders over 200 EUR, regardless of the territory!

We are also offering fixed shipping rates for all of our products, regardless of the number of items:

Europe – 12 EUR
Rest of the world – 15 EUR
Macedonia, Montenegro, Croatia, Slovenia, Bosnia & Herzegovina – 10 EUR
Serbia – free shipping!

Please allow 7-14 working days for delivery, not counting the day of the order. All orders are processed within 1 day, and shipped within 3 days. In case of any availability issues, you will be notified by e-mail.

Orders are shipped by registered mail. Once the package has been dispatched by post, the risk of loss is passed onto the customer. If a rare case of loss occurs, please contact us immediately by e-mail and we will do what we can to help. Some shipments may be subject to import duties and tax. Any additional charges must be borne at the customer’s expense. We have no control over these charges and accept no responsibility for any additional costs.

If you would like to return an item, please send us an e-mail within 7 days from receiving your order. Please put “Return request” in the subject line. Briefly describe the reason for returning the order. In case that you received a damaged or faulty product (which is very unlikely), please attach photographs of the product(s) to your message. Note that items that are returned to us without prior notice by e-mail will not be eligible for a refund.

The return shipment costs need to be covered by the customer. Please send back the items in their original packaging. You will receive your refund within 14 days from the day we have received the returned item(s). If the items are not received in their original packaging and in the same condition as when you first received them, deductions to the refund may be made. The return address is the same as our official company address.

General terms

Owner of the website www.folkk.co (hereinafter: page) is Nova Iskra Design Incubator ltd. (hereinafter: Nova Iskra).

Privacy of the visitors to the website is of great importance to Nova Iskra and by this Privacy Policy we would like to keep you informed about how your personal data is treated, and the way in which it is protected.

Nova Iskra collects information of website visitors relating to IP address, browser information and the domain.

Gathering Data

If you are using this platform, you accept that your information is used in accordance with this Privacy Policy. Nova Iskra will use personal information only in a manner that is consistent with the purpose for which it was collected, or for which you as our user have given consent, or in accordance with the Constitution of the Republic of Serbia, the applicable laws on the protection of personal data and other regulations.

Use of data

Nova Iskra will use data information in order to maintain contact with the customers, with the purpose of informing them about news, activities and campaigns through the format of an irregular newsletter. You will in this case have the option to unsubscribe from the mailing list if you no longer wish to receive updates.

Disclosure of Information

If at any point we are required to reveal any collected data to a third party – on the basis of a court decision that is in accordance with the law – you will be promptly notified, unless the court order does not contain a label of secrecy or prohibits us from notifying the user.

Nova Iskra is obliged not to give, present, rent or sell your data collected through website forms and e-mail communication to third parties. The collected data will not be published or in any way misused.

Nova Iskra may periodically publish information of general character to third parties (such as the number of visitors to the website), but will never include information that would make individuals defined or definable.

Cookies

Nova Iskra uses cookies for limited purposes. A cookie is a small amount of data that our website can send to your browser, which may then be saved to your hard disk. If you are concerned about your privacy and the use of technology cookies you can set your browser to notify you when you receive a cookie. Also, you can set your browser to reject cookies that our website is attempting to send. Google Analytics also creates cookies by which Nova Iskra monitors website visitation.

Newsletter

In case you sign up for our newsletter, it is necessary to submit your e-mail address, which we will keep and not provide or sell to third parties. You can unsubscribe from the newsletter at any time – your email address will automatically be deleted from our database.

Links to third party websites

Nova Iskra may provide links to third-party websites, just as these websites can provide links to our website. Other Internet websites operate according to their own terms of use and privacy policy. Nova Iskra has no control over such websites, and does not possess information that can be found there, does not guarantee and is not responsible for any content, advertising, or products available on such a website.

Social networks

Nova Iskra and FOLKK use social networks to improve their missions. These applications require the use of third-party services.

For example, the Twitter account of Nova Iskra/FOLKK is managed by Twitter, in accordance with its Privacy Policy. Facebook account of Nova Iskra/FOLKK  is managed by Facebook, and this account is accessible only to Facebook users who have already accepted the Facebook Privacy Policy. Nova Iskra does not keep the information of its followers or process information outside of Facebook. Our social network profiles are managed by our employees.

These rules apply to all other social networks that Nova Iskra or FOLKK are using or will be using for communication and community management purposes, like Instagram, Vimeo, Pinterest or other.

Minors

Nova Iskra does not require personal identification of minors.

Data safety

Nova Iskra is doing everything in its ability so that the data that is used and processed is kept in secure conditions by storing it in a computer system, protected with a password that only employees of Nova Iskra have access to.

Change of Privacy Policy

Nova Iskra reserves the right to modify this Privacy Policy at any time. If there is a significant change, for example if it substantially affects your rights and changes the rules of use of data, we will notify you by email in a timely manner.

Any change becomes effective upon its publication on the FOLKK website (http://www.folkk.co). You are obliged to read this Privacy Policy to be acquainted with potential changes. If you continue to use the website and its services after any new version of the Privacy Policy, it is considered that you have read that version and accepted as valid.

Questions

In an effort to create a secure website, we invite you to submit your comments and suggestions to this Privacy Policy.

If you have any questions, please contact us via hello@folkk.co.

Website content 

The owner of the website www.folkk.co is Nova Iskra Design Incubator ltd. (hereinafter: Nova Iskra). Nova Iskra determines which content will be published on the FOLKK  website. Nova Iskra keeps the copyrights and all other related rights, as well as industrial property rights (patents, designs, trademarks etc.) related to the presented products and visual and textual material, as well as to all other content on the website.

For the purpose of the FOLKK web page, the content is regarded as a creative expression and applies to video, audio, photographs, images, design, logos, texts, responses, comments, other information, graphic interactive materials that are on the website, or are in any other way available on the website.

Disclaimer

Nova Iskra operates in accordance with the copyright laws and other related rights, the law for protection of industrial design, trademark rights, as well as other legal regulations from the field of intellectual property.

Restrictions

Nova Iskra will not publish content if it is false, inaccurate or misleading, forged or can lead to any illegal actions, or if it is a violation of copyright and other related rights, patents, trademarks and other intellectual property rights of third parties, contains child pornography, encourages religious, national, racial or ethnic hatred, intolerance and violence, contains hate speech or incites discrimination, contains or spreads computer viruses or similar programs (malware) that could potentially harm other systems, data or personal information.